Refund policy
Return & Exchange Policy
We offer a 7-day return service, which means you can request a return or exchange within 7 days after receiving your item.
To be eligible for a return or exchange, your item must meet the following conditions:
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The item must be in the same condition as when you received it;
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Unused, uninstalled, and undamaged;
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All accessories included (such as screws, parts, manuals, etc.);
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In its original packaging;
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With proof of purchase (receipt or order number).
To request a return or exchange, please contact us at sailstarmall.ph@gmail.com. Once your request is confirmed, we will provide you with the return address.
Please note: Items sent back without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns or exchanges for the following:
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Items that have been used, installed, or damaged due to improper handling;
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Items without original packaging, or missing parts or accessories;
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Customized or specially processed products;
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Sale items or free gifts.
If you are unsure whether your item is eligible for return, please contact us first for confirmation.
Exchanges
If you wish to exchange an item, please first submit a return request. Once your return is approved, you may place a new order for the item you want.
Refunds
Once we have received and inspected your return, we will notify you whether the refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at sailstarmall.ph@gmail.com.